aiay9 Privacy Policy — Your Data, Your Rights

This Privacy Policy explains how aiay9 collects, uses, stores, and protects your personal information when you use our platform. Please read it carefully before registering.

📅 Last Updated: January 2026

Introduction

How aiay9 Handles Your Personal Information

aiay9 ("we", "us", "our") is committed to protecting the privacy and security of every player who uses our platform at aiay9.pro. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

By registering an account on aiay9, placing a wager, or continuing to use the platform after this policy has been updated, you confirm that you have read and accepted this Privacy Policy. If you do not agree with any part of this policy, you should not use the aiay9 platform and should contact our support team to close your account.

At a Glance

Your Privacy — Key Commitments

SSL Encryption
All data in transit between your device and aiay9 is protected by 256-bit SSL encryption. Your payment details are never stored on aiay9 servers.
No Data Selling
aiay9 does not sell, rent, or trade your personal data to third-party marketers. Your information is used only for the purposes described in this policy.
Your Control
You may request access to, correction of, or deletion of your personal data at any time by contacting aiay9 support. Requests are processed within 30 days.
Cookie Use
aiay9 uses essential and analytics cookies to improve your experience. You can manage cookie preferences via your browser settings at any time.
Limited Sharing
Data is shared only with trusted service providers who help us operate the platform, and only where legally required. All third parties are bound by strict confidentiality agreements.
Right to Update
aiay9 may update this policy periodically. Material changes will be communicated to registered players. Continued use of the platform constitutes acceptance.

Section 1

Information We Collect

When you register, use, or contact aiay9, we may collect the following categories of personal data:

  • Identity data: your full legal name, date of birth, national identity or passport number (collected during KYC verification as required under our responsible gaming and anti-fraud obligations).
  • Contact data: your mobile phone number and email address, which are used for account login, deposit/withdrawal confirmation, and support communication.
  • Transaction data: records of deposits and withdrawals processed via bKash, Nagad, Rocket, Upay, or bank transfer. aiay9 does not store your mobile banking PINs or full card numbers.
  • Gameplay data: your betting history, game session logs, wagering patterns, and account activity timestamps. This data is used for fraud prevention, responsible gaming monitoring, and account dispute resolution.
  • Technical data: your IP address, device type, browser fingerprint, operating system, and session duration. This data is collected automatically when you access the platform.

We collect only the data that is necessary for the purposes described in this policy. You are not required to provide data beyond what is needed to operate your account and comply with our legal obligations. Providing false or misleading personal information is a breach of our Terms and Conditions and may result in account closure.

Section 2

How We Use Your Information

2.1
Account Management and Service Delivery
Your identity, contact, and transaction data are used to create and maintain your aiay9 account, process deposits and withdrawals via bKash, Nagad, Rocket, and other supported methods, deliver customer support, send account notifications and transaction confirmations, and personalise your experience on the platform.
2.2
Legal Compliance and Fraud Prevention
aiay9 is legally obligated to verify the identity and age of all players (KYC), monitor transactions for money laundering and fraud indicators, maintain accurate records for a minimum of five years, report suspicious activity to relevant authorities where required, and enforce responsible gaming controls including self-exclusion and deposit limits. Your personal data is essential to fulfilling these obligations.
2.3
Platform Security and Integrity
Technical data including your IP address, device fingerprint, and session logs is analysed to detect and prevent unauthorised access, bot activity, multi-account abuse, and cheating. Where a security incident is detected, we may take immediate account action and retain relevant logs as evidence. aiay9's security systems operate continuously and are reviewed regularly.
2.4
Marketing and Promotions
With your consent, aiay9 may use your contact details to inform you about relevant promotions, bonuses, new games, and seasonal offers (such as those tied to BPL, IPL, Eid, or Pohela Boishakh). You may opt out of marketing communications at any time by contacting aiay9 support. Opting out of marketing does not affect the delivery of essential transactional notifications such as deposit confirmations and account alerts.

Section 3

aiay9 processes your personal data only where a lawful basis exists. The legal bases we rely on are:

  • Contract performance: processing necessary to create your account, deliver game services, process deposits and withdrawals, and manage your relationship with aiay9.
  • Legal obligation: processing required to comply with KYC, AML, responsible gaming, and record-keeping obligations under applicable law.
  • Legitimate interests: processing for fraud prevention, security monitoring, and platform integrity where our interests do not override your fundamental rights.
  • Consent: processing for marketing and promotional communications, which you may withdraw at any time.

Section 4

Sharing Your Information

aiay9 does not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your information with carefully selected third parties only in the following circumstances:

  • Payment processors: bKash, Nagad, Rocket, Upay, and partner banks receive transaction data necessary to process your deposits and withdrawals. These providers handle your data under their own privacy policies and applicable financial regulation.
  • Game providers: technology providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi may receive anonymised or pseudonymised session data for the purpose of game certification, RTP verification, and dispute resolution. They do not receive your name, contact details, or payment information.
  • Legal authorities: aiay9 may disclose personal data to law enforcement, regulatory, or government bodies where required by applicable law or court order, or where disclosure is necessary to protect the safety of persons or prevent financial crime.
  • Technology and infrastructure providers: hosting, analytics, and security service providers who assist us in operating the platform. All such providers are bound by data processing agreements that prohibit them from using your data for their own commercial purposes.

Where personal data is transferred to service providers located outside Bangladesh, aiay9 takes appropriate contractual measures to ensure your data receives a standard of protection consistent with this policy and applicable law.

Section 5

Cookies and Tracking Technologies

aiay9 uses cookies and similar technologies to provide core platform functionality, analyse how players use the site, remember your preferences, and detect fraud. A cookie is a small text file stored on your device when you visit aiay9.pro. Cookies do not contain your password or payment details.

The categories of cookies we use are:

  • Essential cookies: required for the platform to function. These include session authentication cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies without disabling the platform entirely.
  • Analytics cookies: used to understand how players interact with the platform, which pages are most visited, and how sessions typically flow. This data is aggregated and anonymised. You may opt out of analytics cookies via your browser settings.
  • Fraud prevention cookies: these track device and session characteristics to identify suspicious access patterns. They are a critical part of our security infrastructure and cannot be disabled without degrading account protection.

You can manage or delete cookies at any time through your mobile browser settings (Settings → Privacy → Cookies on most Android and iOS browsers). Note that disabling cookies may affect the performance of certain platform features including automatic login and session continuity.

Section 6

Data Retention and Security

aiay9 retains your personal data for as long as your account is active or as needed to fulfil the purposes described in this policy, including compliance with legal and regulatory record-keeping obligations. Account transaction records and KYC documents are retained for a minimum of five years following account closure in compliance with applicable anti-money laundering regulations. After the applicable retention period has expired and there is no legal basis to retain your data further, it will be securely deleted or anonymised.

aiay9 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These include 256-bit SSL/TLS encryption for all data in transit, access controls limiting data visibility to authorised personnel only, regular security audits and vulnerability assessments, and secure data centre infrastructure. While we take every reasonable precaution, no online platform can guarantee absolute security. If you suspect your aiay9 account has been compromised, contact our support team immediately at the email address in the footer of this page.

Section 7

Your Privacy Rights

As a player on aiay9, you have the following rights in relation to your personal data. To exercise any of these rights, contact aiay9 support at the email address shown in the footer of this page. We will respond to all valid requests within 30 days. We may need to verify your identity before processing a request.

  • Right of access: you may request a copy of the personal data aiay9 holds about you. We will provide this in a structured, commonly used format.
  • Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct it. Identity corrections may require supporting documentation.
  • Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. We cannot delete data we are legally required to retain.
  • Right to restrict processing: in certain circumstances you may request that we limit how we use your data while a dispute or correction request is being resolved.
  • Right to withdraw consent: where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

aiay9 will not discriminate against you for exercising any of your privacy rights. Exercising your rights will not affect your ability to use the platform, though certain restrictions (such as requesting deletion of KYC records we are legally required to retain) may limit specific account functions.

Section 8

Third-Party Links and Policy Updates

The aiay9 platform may contain references to third-party services such as game providers. aiay9 is not responsible for the privacy practices of third-party providers. We encourage you to read the privacy policies of any third-party service you use in connection with your aiay9 account, particularly those of your mobile payment provider (bKash, Nagad, Rocket, or Upay) and your mobile device operating system.

aiay9 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, platform features, or applicable law. When we make a material change to this policy, we will notify registered players by posting a notice on the aiay9 platform and updating the Last Updated date at the top of this page. We may also send a notification to your registered mobile number or email address for significant changes.

Your continued use of aiay9 following the publication of an updated Privacy Policy constitutes your acceptance of the revised policy. If you do not agree to the updated policy, you must stop using the platform and may request account closure by contacting aiay9 support at the email address in the footer below.

Questions About Your Privacy?

If you have any questions about how aiay9 handles your personal data, want to exercise your privacy rights, or wish to make a data-related complaint, contact our support team. You can also explore our FAQ for quick answers, or head to the aiay9 Casino to start playing today.

Explore aiay9 Casino View Our FAQ Responsible Gaming
21+ Only. aiay9 is strictly for adults aged 21 and above. Your privacy is important to us. If you have any concerns about how your data is used, please contact our support team before continuing to use the platform.