aiay9 Frequently Asked Questions

Registering on aiay9 takes under three minutes — open the aiay9 Login page, enter your mobile number, choose a strong password, and confirm your date of birth. You must be 21 years or older to register. After submitting your details you will receive a one-time SMS verification code; enter it to activate your account, then make your first deposit to start playing.

aiay9 requires a government-issued photo ID for KYC verification — a Bangladesh National ID Card (NID) is the preferred document, though a valid passport is also accepted. Upload a clear photo of the front and back of your NID along with a selfie holding the document. KYC is mandatory before your first withdrawal and is reviewed within 24 hours on business days.

To reset your aiay9 password, open the Login page and tap Forgot Password below the login fields. Enter your registered mobile number and you will receive an SMS reset code. Use that code to set a new password of at least 8 characters including one number. If you no longer have access to your registered mobile number, contact aiay9 support by email for manual account recovery.

No — aiay9 allows only one account per person. Duplicate accounts violate the Terms and Conditions and may result in all accounts being permanently suspended with balances forfeited. If you have accidentally created a second account, contact aiay9 support immediately before placing any bets. Identity verification during KYC is how aiay9 enforces the one-account rule.

To close your aiay9 account permanently, send a written request to the support email address shown in the footer of this page. Include your registered mobile number and username so the team can locate your account quickly. Any remaining balance above the minimum withdrawal threshold will be returned to your registered bKash, Nagad, or bank account within five business days. Account closure is irreversible — consider a time-out or self-exclusion if you simply need a break.

aiay9 supports bKash, Nagad, Rocket, and Upay for instant mobile wallet deposits, plus bank transfers from Dutch-Bangla Bank, BRAC Bank, Islami Bank Bangladesh, City Bank, and Sonali Bank. Mobile wallet deposits are the fastest option and typically credit in under two minutes. aiay9 does not charge any deposit fee — your full deposit amount is credited to your balance.

bKash deposits on aiay9 are processed in real time and typically appear in your account within 30 seconds to two minutes of the payment being sent. If your deposit has not arrived after ten minutes, check your bKash transaction history to confirm the correct aiay9 merchant number was used, then contact aiay9 support with your bKash transaction reference. Do not send a duplicate payment until the first one has been confirmed as failed.

The minimum deposit on aiay9 is ৳200 via bKash, Nagad, or Rocket. Bank transfer minimums may vary depending on your bank's own transfer policy. aiay9 sets no maximum single deposit limit, though your mobile wallet provider may impose its own daily send cap — bKash and Nagad personal wallet limits are set by those providers, not by aiay9. Check your mobile banking app for provider-specific limits before making a large deposit.

The minimum withdrawal on aiay9 is ৳500. Withdrawals are sent to the same payment method used for your most recent deposit — if you deposited via Nagad, funds return to your Nagad wallet. KYC must be verified before any withdrawal is approved. Mobile wallet withdrawals are typically processed within one to three hours; bank transfer withdrawals may take one to two business days.

aiay9 itself charges no fee on standard withdrawals. Your mobile wallet provider — bKash, Nagad, or Rocket — may apply its own receiving fee according to its standard rate card, which is outside aiay9's control. Bank transfer withdrawals may also carry inter-bank charges depending on your bank. To minimise fees, aiay9 recommends Nagad or Rocket for withdrawals, as these providers typically have lower receive-side charges than bKash for BDT transactions.

aiay9 covers cricket betting for BPL, IPL, ICC T20 World Cup, ICC Cricket World Cup, and bilateral series featuring the Bangladesh Tigers. Markets include match winner, top batsman, top bowler, total runs over/under, method of dismissal, and live in-play betting ball by ball. Markets open as soon as fixtures are confirmed and close at the scheduled match start time.

Yes — aiay9 is fully browser-based and requires no app download. The platform works on Android Chrome, iOS Safari, and any modern mobile browser. Visit aiay9.pro in your phone browser, log in, and access all games — cricket betting, slots, live casino, and fishing arcade titles — directly without installing anything. For the best experience on older Android devices, ensure your Chrome browser is up to date.

Yes — all slot games on aiay9 use certified RNG technology, meaning every spin result is statistically independent and cannot be influenced by prior outcomes or external factors. Games come from established providers including Pragmatic Play, NetEnt, Microgaming, and Spribe, each of which undergoes regular independent audits. The published RTP percentage for each slot is set by the provider and is not adjusted by aiay9.

aiay9's live casino is powered by Evolution Gaming and Ezugi, streaming real-dealer games around the clock. Titles include Live Baccarat, Live Roulette, Live Blackjack, Dragon Tiger, Andar Bahar, Crazy Time, and Mega Ball. Dedicated BDT low-stakes tables are available for players who prefer smaller bet sizes. New live tables are added regularly as providers release them.

aiay9 features fishing arcade titles including Happy Fishing and 3 Gods Fishing, where players aim a cannon to catch fish and sea creatures that each carry a different coin multiplier. The games combine skill-based aiming with randomised catch outcomes and are popular with Bangladesh players seeking a fast-paced alternative to traditional slots. Both are fully playable in a mobile browser with no download needed.

The aiay9 welcome bonus is a deposit-match offer credited automatically to your account on your first qualifying deposit. To unlock any winnings generated from bonus funds, you must complete the wagering requirement shown on the promotion page at the time of claiming. Bonus funds can be used on eligible slots, cricket betting markets, and live casino games as specified in the current promotion terms.

Log in to your aiay9 account and navigate to the Bonuses section of your account dashboard to view your current rollover progress. A progress bar shows how much of the wagering requirement remains before your bonus winnings become withdrawable. If you cannot find this section, email aiay9 support with your username and the team will provide a real-time update on your bonus status.

Yes — every aiay9 bonus has both an expiry date and a wagering deadline. The exact timeframe is shown on each promotion page when you claim the offer. If the rollover is not completed before the deadline, any remaining bonus balance and winnings generated from it are forfeited automatically. aiay9 sends reminder notifications ahead of expiry so you have time to act before the bonus lapses.

No — bonus funds and winnings derived from them cannot be withdrawn until the full wagering requirement is met. You may be able to withdraw your real-money cash balance separately before completing the rollover, but doing so will typically cancel any active bonus. Always check your account's bonus terms before initiating a withdrawal when you have a live bonus running to avoid accidentally forfeiting it.

aiay9 uses 256-bit SSL encryption to protect all data transmitted between your device and its servers. Player account details, KYC documents, and payment information are held on access-controlled infrastructure. All games use certified RNG or live-dealer systems to ensure fair outcomes. aiay9 also provides responsible gaming tools — deposit limits, session time-outs, and self-exclusion — so every Bangladesh player can stay in control of their play.

The minimum age to register and play on aiay9 is 21 years, without exception for all players in Bangladesh. Age and identity are verified through KYC during the registration and first-withdrawal process. Any account found to belong to a player under 21 will be closed immediately and all funds returned. aiay9 takes underage gambling seriously and cooperates fully with parents or guardians who report a minor accessing the platform.

To self-exclude from aiay9, email the support address shown in the footer of this page and request a self-exclusion period of 1 month, 3 months, 6 months, or 1 year. Once active, your account is suspended immediately — you cannot log in, deposit, or place bets for the full duration. Self-exclusions cannot be reversed before the chosen period ends. You can also set deposit limits and session time-outs directly in your account settings without contacting support.

The aiay9 support team is available seven days a week and can be reached by email at the address shown in the footer of every page on this site. When writing in, include your registered mobile number and a clear description of your issue so the team can respond efficiently. aiay9 aims to reply to all support emails within 24 hours. For account-specific queries such as a delayed deposit or withdrawal, always include your transaction reference number.