aiay9 Terms & Conditions — Please Read Before Playing
These Terms & Conditions govern your use of aiay9. By accessing or playing on the platform, you agree to be bound by all terms set out below.
Introduction
Agreement Between You and aiay9
These Terms and Conditions ("Terms") form a legally binding agreement between you ("User", "Player", "you") and aiay9 ("aiay9", "we", "us", "our"), the operator of the online gaming platform at aiay9.pro. Please read these Terms carefully before registering an account or using any service offered by aiay9. If you do not agree with any part of these Terms, you must immediately cease using the platform.
By creating an account, logging in, or placing any wager on aiay9, you confirm that you have read, understood, and agreed to these Terms in full. These Terms apply to all products and services on aiay9, including cricket betting, live casino, slots, crash games, and fishing arcade titles. All monetary figures are in Bangladesh Taka (৳ / BDT) unless stated otherwise.
Key Points
Terms at a Glance
Section 1
Eligibility to Use aiay9
To register and use aiay9, you must satisfy all eligibility requirements at the time of registration and at all times while your account remains open. Failure to meet any requirement may result in the immediate suspension or permanent closure of your account and forfeiture of any balance held therein.
You may register and play at aiay9 only if you meet ALL of the following conditions:
- You are at least 21 years of age. aiay9 strictly prohibits access by persons under 21, regardless of local law — the 21+ standard always applies.
- You are acting solely on your own behalf, not on behalf of any other person, organisation, or entity.
- You have not previously been excluded, suspended, or self-excluded from aiay9 or any related service.
- You are not depositing funds derived from criminal, fraudulent, or unlawful activity. Deposits via bKash, Nagad, Rocket, or Upay must come from a mobile number registered in your legal name.
aiay9 may request documentary proof of age, identity, and source of funds at any stage. Players who cannot provide satisfactory documentation when requested may have accounts suspended and funds held pending review.
Section 2
Account Registration and Security
Each player may hold only one active aiay9 account at any time. Opening duplicate accounts — under the same or different names, mobile numbers, or payment methods — is strictly prohibited and will result in permanent closure of all associated accounts and forfeiture of any balances or bonuses. aiay9 uses automated and manual monitoring to detect duplicate accounts.
You are solely responsible for keeping your aiay9 account credentials confidential, including your registered mobile number and password. Do not share your login details with anyone. If you suspect unauthorised access to your account, notify aiay9 support immediately. For your protection:
- Never share your password or one-time verification codes with anyone, including persons claiming to represent aiay9 customer support.
- aiay9 will never request your bKash, Nagad, Rocket, or Upay mobile PIN under any circumstances. Any communication asking for this is fraudulent.
- Use a strong, unique password for your aiay9 account — one you do not use for mobile banking or any other service.
aiay9 reserves the right to close, suspend, or restrict any account where it has reasonable grounds to believe a violation of these Terms has occurred, including fraud, account sharing, or prohibited conduct. In such cases, bonuses and winnings associated with the account may be voided.
Section 3
Deposits, Withdrawals, and Payment Methods
aiay9 accepts deposits via bKash, Nagad, Rocket, Upay, and selected Bangladeshi bank transfers including Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. The minimum deposit is ৳50. There is no maximum deposit limit set by aiay9, though your mobile wallet or bank provider may impose their own transaction limits. Deposited funds are available for wagering immediately upon confirmation of receipt.
Withdrawals are processed to the same payment method used for the most recent qualifying deposit. The minimum withdrawal is ৳200. aiay9 aims to process all withdrawal requests within the same business day. Withdrawals may be subject to KYC verification before processing. Where KYC is incomplete, aiay9 may hold the withdrawal pending satisfactory verification.
aiay9 maintains a strict anti-money-laundering (AML) policy. All transactions are monitored for unusual patterns. Where aiay9 suspects deposited funds are proceeds of unlawful activity, it may freeze the account, void winnings, and report the matter to relevant authorities without prior notice. Players must only use payment methods registered in their own legal name.
Section 4
Bonuses, Promotions, and Wagering Requirements
aiay9 offers bonuses and promotions to new and existing players, including welcome bonuses, reload bonuses, free spins, cashback offers, and tournament prizes. All bonuses are subject to the specific terms published alongside each promotion. Where any conflict exists between these general bonus terms and the terms of a named promotion, the named promotion's specific terms prevail.
Unless a specific promotion's terms state otherwise, the following general conditions apply to all aiay9 bonuses:
- Bonus funds are credited to a separate bonus wallet and must meet the rollover requirement before any associated winnings can be withdrawn as real money.
- Welcome bonuses are for new players making their first deposit only. Only one welcome bonus is permitted per player, per household, per device, and per IP address.
- Bonuses may carry an expiry period within which wagering requirements must be completed. Bonus funds and winnings remaining after expiry are forfeited automatically.
- aiay9 may withdraw, modify, or cancel any bonus or promotion at any time where it has reasonable grounds to believe the offer is being abused or accessed in bad faith.
Players suspected of exploiting bonuses through arbitrage betting, bonus abuse, multiple accounts, or systematic low-risk wagering to clear wagering requirements without genuine engagement may have bonuses voided and accounts reviewed.
Section 5
Prohibited Conduct
Section 6
Responsible Gaming Commitments
aiay9 is committed to responsible gaming and takes player welfare seriously. Gaming should remain an enjoyable leisure activity. If it stops feeling enjoyable or becomes compulsive, players are encouraged to use the responsible gaming tools in their account settings or contact our support team. Tools available at no cost to all players include: deposit limits (daily, weekly, or monthly caps), session time reminders, cool-off periods (24 hours to 6 weeks), and self-exclusion (permanent or time-limited account closure on request).
aiay9 operates a strict 21+ policy. Players who believe they may have a gambling problem are encouraged to seek help from independent support organisations. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period. Any real-money balance at the time of self-exclusion will be returned to the player's verified payment method within 7 business days.
Section 7
Intellectual Property and Limitation of Liability
All content on aiay9 — including the brand name and logo, website design, game graphics, software, text, images, and promotional materials — is the intellectual property of aiay9 or its licensed content providers and is protected by applicable law. You are granted a limited, non-exclusive, non-transferable licence to access the platform for personal, non-commercial gaming purposes only. You must not copy, reproduce, distribute, or reverse-engineer any platform content without prior written consent from aiay9.
aiay9 provides the platform on an "as is" and "as available" basis. While we make every reasonable effort to ensure continuous availability and accurate game outcomes, aiay9 does not warrant that the platform will be uninterrupted or error-free at all times. In the event of a technical malfunction affecting a game outcome — for example a disconnection during a live casino hand or crash game round — aiay9 will investigate and, where appropriate, void the affected wager and return the staked amount to the player's wallet.
To the maximum extent permitted by applicable law, aiay9 shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of or inability to use the platform, including lost winnings, loss of data, or loss of profits. aiay9's total aggregate liability to any player shall not exceed the total amount deposited by that player in the 30 days immediately preceding the event giving rise to the claim.
Section 8
Amendments, Termination, and Governing Law
aiay9 reserves the right to amend, update, or replace these Terms at any time. Where a material change is made, aiay9 will notify registered players by posting a notice on the platform and updating the Last Updated date on this page. Your continued use of aiay9 following publication of amended Terms constitutes acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the platform and may request account closure by contacting aiay9 support at the email address in the footer of this page.
These Terms and any dispute arising from them are governed by applicable law. aiay9 operates a formal internal complaints procedure. To raise a complaint, contact aiay9 support at the email shown in the footer, clearly stating the nature of the complaint and your account details. aiay9 will acknowledge all complaints within 48 hours and aim to resolve them within 14 business days. Players who remain dissatisfied after exhausting the internal complaints procedure may seek recourse through appropriate legal channels.
Questions About These Terms?
If any part of these Terms is unclear, contact aiay9 support before registering. Our team is available seven days a week in both English and Bengali. You can also browse our FAQ for answers on accounts, payments, and bonuses — or head to the aiay9 Casino to start playing today.